Frequently Asked Questions

We accept Visa, MasterCard, Discover, and AmericanExpress.

All orders within the continental United States are shipped via Media Mail, unless you request a different method. Orders for in-stock items are usually shipped the next business day. Transit time from St. Louis is approximately 2 to 5 business days. Orders can be shipped Next Day Air or Second Day Air for an additional shipping charge. International orders will be shipped via the US Postal Service unless otherwise requested.

After ordering an eBook, you will receive an email with an access code and instructions on how to redeem your book. STM Learning eBooks are available through VitalSource Bookshelf and can be read offline through free, downloadable applications for PC, Mac, and mobile devices (iOS, Android, and Kindle Fire) or through a web browser at Bookshelf Online. This software allows you to easily access the text and make notes and highlights.

Please contact orders@stmlearning.com to negotiate quantity discounts.

You may return a book within 30 days of purchase provided that it is in like-new condition. Opened CD-ROMs may be exchanged for the same title if they are defective. Please call us at 314.434.2424 before returning an item to ensure that we process your return quickly and correctly.

Yes, from within the United States. The simplest way to place a purchase order is to email it to orders@stmlearning.com, fax it to 314.434.2425, or mail it to the STM Learning office at:

1220 Paddock Drive
Florissant, MO 63033

Please make sure you include a contact name and phone number in case we have any questions about your order.

If you are an organization, hospital, or government institution, we will need a purchase order. If your organization does not do purchase orders, then we will need a letter written on the official stationary of the organization stating clearly what books are being ordered at what price, and have it signed by a person that has the authority to make the purchase. For individuals, we will need pre-payment by check, credit card, or PayPal.

All orders out of the continental United States must be pre-paid.

Shipping costs outside of the continental United States vary. Contact us by email, fax, or phone, and we will be glad to send you a quote for the book(s) you are interested in, including the shipping cost to your location.

Please email us at orders@stmlearning.com.

Publication dates are approximate and cannot be predicted accurately. You may contact us and we will give you our best guess at any given time.

Please visit our Permissions page.

We do not sell our customers' information to third parties. Your information will be used solely for the purpose of processing your order and to occasionally inform you of new products or discounts from STM Learning.

We changed our name from G.W. Medical Publishing to more accurately reflect the wide range of resources we offer. Our products are used by many other professions outside of the medical field, including law enforcement, criminal justice, social services, and education. STM (which stands for “Scientific, Technical, Medical”) Learning better captures the diversity of products we offer consumers.